What if there is a problem with my order?

If there's a problem with your order, the first thing to do is call our sale representative. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.

"No Hassle" Return Policy:

We want you to be completely happy with your purchase. If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-house credit, or you may exchange for another product within a fair amount of time from the shipping date (14 days). If your purchase was eligible for free shipping, the shipping cost of both ways will be deducted from your credit or refund.

How to Make a Return:

We're sorry your purchase didn't work out for you. To make a return, please first call our sale representative to arrange return plan. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

Please return package to address:


3555 West Walnut St. Ste: A, Garland Texas 75042

Once we've received your return, we'll process it as quickly as possible, but it can take 5-10 business days for the credit to be applied by the issuer of the credit card. Feel free to reach out to our sale representative directly with any questions or concerns.

 Any questions, please contact us at 469-618-2879 or support@pamaland.com